A high-street gift & homeware shop, brought into the digital world — Shopify storefront with click & collect, delivery, and a wider audience beyond the front door.
Winnies 1975 is a gift and homeware store with a loyal local following and a carefully curated range that turns over fast. The shop floor was thriving — but anyone outside the area had no way to browse or buy. The brief was to extend the shop's reach without losing the warmth that made it a destination in the first place.
The build had to support two very different shoppers from day one: regulars who'd rather reserve a piece and pop in to collect it, and new customers further afield expecting fast delivery and a smooth checkout. All while keeping the admin manageable for a small team running a busy shop.
Spent time in the shop and with the team — what regulars buy, how the range turns over, which lines have a long tail of demand beyond the local area, and how the team manages stock today.
Shopify as the foundation — payments, shipping, gift cards and collection options come built in, so the team gets one calm place to manage the business. Mapped out collections that mirror how customers shop the floor.
A warm, considered visual language — generous typography, unhurried layouts, and product photography doing the heavy lifting. The site had to feel like the shop, not a generic template with a logo on it.
Custom Shopify theme with click & collect at checkout for locals, nationwide delivery for everyone else, and a collection structure tuned to how the range actually sells — new in, curated picks, gift-by-occasion.
Soft-launched with a focused first drop to test fulfilment end-to-end before going wide. Hands-on training so the team can add stock, update collections and edit content without picking up the phone.
A storefront that carries the feel of the shop into a wider audience — click & collect for locals, delivery for everyone else, and a calm Shopify admin the team can run themselves.
Locals can reserve a piece online and pick it up in-store — no shipping, no waiting, and a reason to keep coming through the door. Built into checkout, not bolted on.
UK-wide shipping for new customers further afield, with packaging and unboxing that lives up to the in-store experience. The shop's reach is no longer tied to its postcode.
Adding a new product, opening a curated collection, or updating the homepage are all small jobs the team can do between customers. The site stays fresh because keeping it fresh isn't a project.
First-website projects for an established shop sit between brand and operations. These are the things I'd carry into the next one.
Locals want to reserve and collect; new customers expect fast delivery and a polished checkout. Designing for both from day one — instead of layering one on later — kept the experience calm for everyone.
For a shop that turns its range over fast, the homepage and collections are doing as much work as any single product page. Building structures the team could keep fresh without rebuilding anything mattered more than any one feature.
The biggest risk on a project like this is a generic Shopify theme that quietly flattens the brand. Spending design time on tone, pace and photography paid back the moment regulars said it felt like Winnies, not just a shop with the Winnies name on it.